Customer Program Manager (75938)

Location: Austin, Texas, US

Company: Advanced Micro Devices

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What you do at AMD changes everything 
 

At AMD, we push the boundaries of what is possible.  We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. 
 

Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results.  It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.   If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.
 

Customer Program Manager, Networking or Storage Market Segments, Embedded Business Unit

 

AMD’s embedded business unit is looking for a Senior Customer Program Manager for the exciting role of owning and driving the execution of business-critical customer programs and managing those strategic/TIER-1 customers. You will be responsible for enabling customer product launches using AMD products (SoCs, SW) for key customers in the Networking or Storage business segments. You will drive the execution of customer product launch by working with several internal teams like silicon and platform product management, software development, performance benchmarking and applications engineering. You will build a strong knowledge of how different sub-segment customers do their product development and use that knowledge in helping shape the right strategies and good decisions. You will interact with key engineering and management stakeholders of the strategic customers as well as AMD’s field and sales team to report progress, align on critical topics, and drive action items to closure.

Role & Responsibilities:

 

  • Own and drive enablement execution of strategic networking or storage customer programs, making sure milestones are met on time, action items are tracked and closed, technical issues are resolved and programs risks are mitigated/bypassed in a timely manner.
  • Manage the strategic customers Post-DWIN through their product launch, to get best time-to-market and platform entitlement.
  • Report overall execution status internally as well as externally and make critical communication to customers on schedule changes, unforeseen bugs etc. and align on the right next steps.
  • Craft and deploy standardized lightweight processes to bring execution focus and efficiency. Lead and drive process adoption among other customer program managers.
  • Manage and handle escalations with a sense of urgency and proactive problem solving.
  • Make sure customer issues are assigned, prioritized and response/resolution metrics are met for the customer programs per QoS.
  • Connect and coordinate internally with key stakeholders in cross-functional teams to address and balance prioritization of reasonable needs/asks vs. push-back on others.
  • Communicate with customer, as well as AMD executives, to get sponsorship for critical needs of the customer requiring large resource and budget investments.
  • Facilitate closure of complex issues and action items requiring multi-party alignment of AMD teams, customers and their partners.
  • Drive alignment of customer product roadmaps with AMD technology roadmaps and facilitate planning and transition for customers well-established on current technology.
  • Engage directly in hands-on efforts for critical customer issues triage, analysis and resolution.
  • Build strong engineering relationships with the program management and engineering counterparts on the customer side.
  • Help business teams on pre-design-win activities for strategic accounts.

 

Requirements:

 

  • Engineering degree in EE or CS with 12+ years of relevant experience.
  • Strong execution skills, excellent customer management and well-versed with different project management tools.
  • Good breadth of technical knowledge (x86, SoC, SW, Tools) and experience in multi-disciplinary areas.
  • Extensive customer program management experience enabling several customers into production (esp. high-volume top-tier customers) while multi-tasking and handling pressure well. Good knowledge of Networking or Storage market segments and enabling Networking or Storage customers and their products will be a big plus.
  • Proven track record of enabling several customer product launches especially in the embedded market segments of storage or networking or related.
  • Experience working in a multi-site and multi-cultural environment and ability to travel as needed.
  • Experience in leading team of customer program managers and creating/deploying processes for efficiency and scale will also be a big plus.
  • Team player with passion and hunger to do whatever it takes for business success.
  • Excellent communication skills. Fluency in European or Asian languages a plus.
  • Ability to align and build consensus among parties working towards the final goal.
  • Keen sense of urgency and drive for results.

 

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Requisition Number: 75938 
Country: United States State: Texas City: Austin 
Job Function: Other Engineering
  

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers. We consider candidates regardless of age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status. Please click here for more information.

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