Senior Manager Sales Operations and Customer Analytics - 87381

Location: Austin, Texas, US

Company: Advanced Micro Devices

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What you do at AMD changes everything 

At AMD, we push the boundaries of what is possible.  We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. 

Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results.  It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.   If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.

Senior Manager, Sales Operations & Customer Operations Planning

The Role:

The Senior Manager reports to the office of the CEO and is responsible for driving key business processes across CG, DESG & SCBU and Marketing. This operational role is also responsible for capturing the "voice of the customer" across multiple dimensions specific to product, platform, and customer outcomes. She/he will leverage input from customers, sales operations, supply chain, BU, etc. to present a holistic customer centric view to the C-suite and BU leaders. It is a great time to be at AMD!


The Person:

The successful candidate will be a highly motivated leader with a clear understanding of the operations of semiconductor product development lifecycles, demand management processes, manufacturing processes, inclusive of sales forecasting and other key inputs for successful Sales & Operational Planning key processes. She/he will be responsible for setting up a formal Customer Survey.


Key Responsibilities:

Demand Forecasting / S&OP adherence / Implement Customer Survey

  • Responsible for ensuring above processes in place to manage across multiple Business Units, Supply chain and Marketing
  • Partner with Global Operations to ensure a comprehensive & transparent view into the BU’s CPU / GPU / APU production cycle
  • Continually integrate input from Sales Ops Planning and BU’s to ensure execution to plan
  • Communicate overall supply chain impacts to C-suite leadership & BU leadership


Customer Analytics

  • Develop a consensus among the C-suite and BU leadership on customer engagement measurement criteria.
  • Execute customer engagement surveys; collate and present customer engagement levels/scores/analytics to corporate leadership.
  • Recommend modifications / improvements aimed at driving customer engagement and adoption of AMD products and services.


Preferred Experience:

  • Proven experience with CPU, GPU or APU full-life-cycle product development from concept, design, manufacture, and sales.
  • Expertise in semiconductor operations to include significant supply chain and demand planning optimization experience
  • Experience in direct customer advocacy programs and engagement in post-sales support, or equivalent experience in high tech, project management or related functions.
  • Understanding of Net Promoter Score and the ability to partner with internal constituencies to develop a deeper customer engagement survey
  • Organizational agility – the ability to maneuver inside of AMD to accomplish multifaceted objectives across BU, Global Ops, Marketing, and the Office of the CEO


Academic Credentials:

  • Bachelor’s in engineering or related field; Master’s preferred



Austin, TX



We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



Requisition Number: 87381 
Country: United States State: Texas City: Austin 
Job Function: General Management


AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers. We consider candidates regardless of age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status. Please click here for more information.

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