ServiceNow Business Analyst & Catalog Manager - 112022

Location: Austin, Texas, US

Company: Advanced Micro Devices

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What you do at AMD changes everything 

At AMD, we push the boundaries of what is possible.  We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. 

Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results.  It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.   If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.

ServiceNow Business Analyst & Catalog Manager - 112022


AMD is looking for a ServiceNow Business Analyst/Service Catalog Manager who will be responsible for our ServiceNow Platform related business demands and ensuring that all information within the Service Catalog is accurate and up to date.

The person

You will be required to gather requirements by using interviews, document analysis, requirement workshops, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis as required to produce detailed specifications. This position also requires the ability to conduct research, provide recommendations, and meet with Service Owners to agree on the content of their respective Service Catalog items.

Key responsibilities

  • Lead the gathering of requirements and provide sprint planning, business/functional requirements at a detailed level.
  • Will need to document and communicate requirements so that the development teams can work effectively.
  • Ensure areas of complexity are understood and investigated appropriately to review opportunities, blockers, problems, and issues that arise.
  • Ability to develop and improve implementation adoption of the ServiceNow Platform across the business.
  • Assist in interpreting impact from new Platform releases and actively find opportunity to maximize benefits from new features.
  • Testing and test coordination for UAT for the Service Catalog and APM.

Preferred experience

  • Experience in systems analysis and a working knowledge of ITIL, Agile, and DevOps methodologies.
  • Experience in gathering requirements, producing specifications, and carrying out delivery planning and prioritization activities.
  • Experience with ServiceNow Portal and Service Catalog Management.
  • Working knowledge of the ServiceNow Platform from a user’s, developers, and administrator’s perspective.
  • Ability to modify and update ServiceNow catalog items.
  • Analyze business problems to design and document solutions.
  • Familiarity with the Common Service Data Mode (CSDM) and Application Portfolio Management (APM).
  • Strong leadership and project management skills and the ability to work well with others.
  • Strong written and verbal communication skills with the ability to present to all levels of management.

Academic credentials

  • Bachelor’s in Computer Science and Engineering or equivalent.


Austin, TX

AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. EOE/MFDV

Requisition Number: 112022
Country: United States State: Texas City: Austin  
Job Function: Information Technology



AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers. We consider candidates regardless of age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status. Please click here for more information.

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