Sr Director IT - End User Support

Location: Austin, Texas, US

Company: Advanced Micro Devices

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What you do at AMD changes everything 
 

At AMD, we push the boundaries of what is possible.  We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. 
 

Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results.  It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.   If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.
 

The Role:

AMD is looking for a Senior Director of IT to provide thought leadership and subject matter expertise in End User Support encompassing all IT functions that touch an end-user. In this key role, your experience and understanding of the art of possible in the areas of Collaboration, Audio/Video, Desktop Engineering, End User Support, IT ServiceDesk, and Service Management is greatly valued. In this role, you will partner with architects, project teams, support organizations, and suppliers to improve the employee experience in a global hybrid work environment. The Senior Director IT – Employee Experience will be reporting to the CIO at AMD.  We have competitive benefits packages and an award-winning culture. Join us!

 

The Person:

As a leader in IT, you will help to transform the IT Employee Experience with your vision—influencing others and inspiring change at all levels with your thought leadership. You are known for your ability to effectively partner with multi-faceted stakeholder groups to solve problems and deliver creative, cost-effective solutions and services prioritizing end-user productivity and balancing security requirements. You bring strong technical expertise and passion for customer service to lead an organization to deliver a world-class user experience for internal and external clients. Your leadership experience in IT infrastructure operations and architecture in everything that is touching an end-user will enable you to be an integral part of our IT team!

 

Key Responsibilities:

  • Develop a vision for an ideal employee experience working model and drive a strategy to achieve that vision
  • Lead roadmap planning and architecture development for all aspects of Employee Experience
  • Oversee the project delivery and develop execution standards for effective and timely IT service delivery globally
  • Formalize functional business requirements into service requirements, including business-side ownership of the required change management process to successfully deliver solutions and services
  • Analyze patterns in business activity cycles and user personas to understand, anticipate, and influence user demands
  • Measure, monitor, and maintain the team’s ability to meet or exceed Service Level Objectives
  • Identify critical system issues and engage cross-functional teams and external vendors for timely incident resolution and problem management for recurring issues
  • Perform periodic assessment of the environment and take proactive steps to mature the technology, process, and associated services delivery
  • Leverage existing, emerging, and innovative technologies to enhance the user experience, mitigate security risks and improve/streamline technology services processes
  • Partner across AMD Business and Engineering team for AMD-on-AMD opportunities
  • Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.

 

Preferred Experience:

  • Proven track record improving Employee Experience for Fortune 500 companies
  • Solid understanding of Evergreen IT and Zero Trust concepts and architecture
  • Demonstrated experience in delivering technology solutions for endpoints covering the full end-to-end lifecycle across Large Enterprises at scale
  • Strong understanding and experience developing and deploying Collaboration solutions, Video and Event technology capabilities meeting the needs of today’s Hybrid workforce
  • Established experience in IT Service Management including Global IT ServiceDesk and Onsite Support
  • Overall understanding of IT Infrastructure, Cybersecurity and data privacy, and how to balance the requirements with employee productivity objectives

 

Academic Credentials:

  • BS/MS in EE, CS, or similar

 

Location:

Austin, Texas

 

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Requisition Number: 146281 
Country: United States State: Texas City: Austin 
Job Function: Information Technology
  

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers. We consider candidates regardless of age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status. Please click here for more information.

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