Program Manager -Customer Support

Location: Beijing, Beijing, CN

Company: Advanced Micro Devices

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What you do at AMD changes everything 


At AMD, we push the boundaries of what is possible.  We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. 


Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results.  It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.   If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.

 

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THE ROLE:

RTG (Radeon Technologies Group) China Customer Engineering team is essential to the success of AMD as a growing company. We provide world class program and issue management support all tier-1/tier-2 customers like Apple, Lenovo, Huawei, Xiaomi, Dell, HP, ASUS etc. throughout RFQ, development, sustaining and EOL. Customer Program Manager is the most important part to secure design wins and maintain great customer relationship. You will be working with the very best engineering teams in our technology, while working on some of the most exciting products the industry has to offer.   

 

THE PERSON:

A self-motivated team player with fluent English in reading, writing and speaking. Able to work under high pressure and time limitation. Good communication skill and able to work with global stakeholders effectively.

 

KEY RESPONSIBILITIES:

  • Foster positive working relationship with customer and manage expectations to ensure that needs are aligned with business goals
  • Maintain awareness of, and provide status reports on, customer program schedule, status and key issues
  • Identify program risks and develop mitigation plans
  • Manage customer critical issues and escalations
  • Be a strong advocate for the customer internally, while balancing with priorities
  • Blend strategic thinking with tactical focus to anticipate-and-tackle in an environment of change
  • Demonstrate leadership through setting direction and prioritizing in complex situations
  • Align with cross-functional teams (Sales, FAE, Engineering, etc) on customer engagement, with emphasis on driving technical enablement/communications, support, and issue resolution. 

 

PREFERRED EXPERIENCE:

  • 8+ years of experience in the PC industry, working with OEM, ODM, and/or technology provider
  • 5+ years of experience managing and delivering programs
  • Experience leading cross-functional and cross-regional teams to deliver program goals
  • Outstanding English written and oral communication skills
  • Strong sense of awareness with ability to navigate customer sensitivities
  • Strategic acumen, with proven ability to anticipate-and-tackle
  • Passion for driving systematic improvements and enabling organization to scale
  • Experience with computer products with hardware and/or semiconductor related product/project management highly desired.
  • Expertise in Product Life Cycle (PLC) and Product Development & Release (PDR) methodologies.

 

ACADEMIC CREDENTIALS:

  • BS/MS/Ph.D degree in Computer Science, Mathematics, Electrical Engineering, Engineering or an equivalent

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Requisition Number: 76943 
Country: China State: Beijing City: Beijing 
Job Function: Other Engineering

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