Customer Quality Engineer - ODM Manufacturing

What you do at AMD changes everything 

We care deeply about transforming lives with AMD technology to enrich our industry, our communities and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence, while being direct, humble, collaborative and inclusive of diverse perspectives. This is who we are at our best. One Company. One Team.

AMD together we advance_

THE ROLE:

Join AMD’s team of highly skilled professionals in managing the quality performance of key customers in the production of our leading-edge Game Console, Graphics, Server and CPU products. Our presence in region gives this customer quality engineering team exposure to multiple AMD sales, platform, product development teams and manufacturing operation teams. This team partners with AMD Platform Team and Customer Engineering Team to enables AMD product introduction & volume ramp to the satisfaction of our customers.  As a member of our Manufacturing Quality Engineering team, you will be a critical part of driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms and the data center.

THE PERSON:

Play a critical role as the key contact for product quality and post-sales support for AMD customers, accurately represent customer’s requirement within AMD. Expect the candidate able to work both independently as well as in teams and across business units to accomplish tasks in a timely manner.

KEY RESPONSIBILITIES:

• Play a critical role as the key contact for product quality and post-sales support for AMD customers, accurately represent customer’s requirement within AMD.
• Interact with AMD's key customer's procurement, quality, and manufacturing contacts to understand customer requirements and resolve quality and reliability issues related to the product qualification, ramp, and high-volume manufacturing
• Program manage cross functional technical teams to identify containment and determine root cause for Customer issues. Cross functional teams may consist of Design, Software, Platform, Product Engineering, Test Engineering, Packaging Engineering, Failure Analysis, Customer Engineering, Sales Ops and Supplier Quality Engineering.
• Manages the overall customer quality relationship, work closely with customer to fully understand their business from a quality perspective.
• Escalate potential issues to AMD's management to avoid customer disruption and ensure timely resolution.
• Provide AMD's cross functional team with customer priorities to ensure resources are aligned to support critical activities.
• Write and deliver customer facing presentations to communicate frequent technical status and deliver technical solution.
• Ensures that customer’s needs have been met and that the product or solution is fully functioning according to specification.
• Provides post sales technical expertise during the installation, implementation and maintenance of company products. May be involved in implementing detailed customer installation requirements.
• Improve customer engineering service efficiency via metrics optimization and monitoring.

PREFERRED EXPERIENCE:

• Minimum B.S. in Computer Science or Electrical engineering with 5-10 years of related experience in the areas of semiconductor manufacturing, product or quality engineering.
• Possess strong technical knowledge of computer products such NB, DT, Server, Automotive and understanding of AMD components.
• Effective presentation and communication skills, good negotiation skill.
• Fluent in both spoken and written English

ACADEMIC CREDENTIALS:

• JMP expertise, 6 Sigma black belt or Python skill are preferred

LOCATION:

Hefei/Shouzhou/Shanghai

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Requisition Number: 176972 
Country/Region/Location: China State/Province: Anhui City: Hefei 
Job Function: Product Engineering