Director, Customer Engineering

Location: Markham, CA

Company: Advanced Micro Devices

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What you do at AMD changes everything 
 

At AMD, we push the boundaries of what is possible.  We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. 
 

Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results.  It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.   If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.
 

 

 

Key Responsibilities

We are seeking a leader for our Radeon Technologies Group Customer Engineering (RTG CE) team. Based in Markham, Ontario, you will lead the North America arm of the Worldwide RTG Graphics CE team and be the conduit for the Taiwan and China teams to the North America based development organization. You will lead customer enablement activity across our graphics products, manage customer escalations and innovate how we support customers. This includes managing relationships with key customer contacts and driving closure of escalations by working with the extended organization, enhancing scalability, helping to build flows between development and our worldwide CE organization and driving learning back into development.

 

Education and credentials

  • Bachelor’s degree in a technology related field with at least 15 years of experience with at least 5 years in senior leadership roles. Must have leadership experience in a customer support role. System and graphics experience preferred.

 

Skills and Experience

  • Proven leadership in a customer support/engineering role supporting hardware and software
  • Track record of growing team skills/capability
  • Technical experience in software development and/or hardware
  • Prior experience with computer products such as Notebook or Desktop products preferred
  • Extensive customer facing experience and adept at handling difficult situations/circumstances
  • Skilled at working in global environment
  • Experience managing challenging cross-organization issues and successfully handling escalations
  • Demonstrated executive level communication skills
  • Passion for and experience in driving change and process improvement
  • Demonstrated success in issue analysis, looking for trends and driving data based organization change
  • Ability to collaborate and interact with Sales/Marketing/Engineering

 

*LI-DM1



Requisition Number: 50721 
Country: Canada State: Ontario City: Markham 
Job Function: Design 

 

AMD welcomes and encourages applications from people with disabilities.  Reasonable accommodations are available for applicants with disabilities during the recruitment process, unless undue hardship to AMD would result.  Any applicant who requires accommodation should contact AskHR@amd.com

AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services.

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