Director, Customer Support & Program Management - 69632

What you do at AMD changes everything 
 

At AMD, we push the boundaries of what is possible.  We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. 
 

Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results.  It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.   If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.
 

We are seeking a Director to lead the Program Management team covering a key AMD customer. You will lead a team of five PMs responsible for interfacing with both internal teams and customer to plan, align and execute mutual programs. In addition to leading the PM team, you will play a critical interface role with the customer. The team is located in California and Canada. Ideal candidate should have semi-conductor experience along with experience supporting a large customer. This role will report directly to the Senior Director of Hardware System Engineering for our Radeon Technologies Group business unit.

Responsibilities

• Key program management interface to key customer
• Manage escalations, customer asks in a proactive manner ensuring needed support is provided; internal escalations as needed to drive closure to customer questions and issues
• Lead and coach customer support the customer program management team
• Partner with functional teams supporting this customer
• Drive consistency in communication and program management techniques
• Build and grow relationships with customer and key internal stakeholders including silicon design, software development, program management, system engineering, business units and AE team
• Drive accountability across key teams working with customer
• Focus on team growth from both program management and leadership point of view
• Communicate status to senior management and other relevant stakeholders

Preferred Experience

• Prior leadership role in customer support
• Demonstrated success in managing large/critical customer
• Crisis management experience
• Excellent program management skills
• Excellent communication skills
• Demonstrated success in working across geographies and cross functional teams
• Strong analytical skills
• Proven skills in driving organizational change and/or process improvement

Education

• Bachelor's degree in engineering or computer science
• Minimum 15 years of work experience
   

*LI-DM1

Requisition Number: 69632 
Country: Canada State: Ontario City: Markham 
Job Function: Other Engineering 

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