Supply Chain Operations Manager - 79149

Location: Austin, Texas, US

Company: Advanced Micro Devices

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What you do at AMD changes everything 
 

At AMD, we push the boundaries of what is possible.  We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. 
 

Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results.  It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.   If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.
 

Supply Chain Operations Manager

THE ROLE:

It's a great time to join the AMD team--We are hiring!

The Supply Chain Operations Manager will support assigned customer accounts. This is a leadership role that will require hands on execution. The successful candidate will drive results across AMD on behalf of Supply Chain Operations (SCO) and the customer. Responsibilities include end-to-end instance timeline ownership—holding other internal groups responsible for achieving those timelines and results.

 

The role also includes engaging with the sales team on escalations and customer communications as it pertains to supply chain; customer issue resolution interacting with planning, finance, sales, BU, engineering and other groups as required. The successful candidate will have a knowledge of customer operations, planning, and finance and will bring a strong business process orientation.

The person:

You are a pro at successfully managing customer expectations, and mitigating and resolving customer concerns. Your stellar communication skills include listening to and truly understanding your customers' needs, and effectively communicating with AMD internally to achieve customer satisfaction. You pride yourself in honest and trustworthy dealings with internal/external customers, colleagues and partners.

Key responsibilities:

In this role, you'll use your business experience and polish to establish strong, positive relationships with your customers, and effectively prevent and manage escalations. Responsibilities include being the primary SCO contact for the customer as it relates to deliverables and assurance of supply.

Also, you will own the Server/Embedded customer schedule, which includes coordinating with Sales, BU, Engineering and Supply Chain.  You will be responsible for process development across all required groups inside AMD.

Add'l responsibilities include:

  • Provide gap analysis to show week-on-week and month-on-month changes and inventory reductions of material at customer/Distribution
  • Oversee order management from customer PO to supply fulfillment tracking
  • Communicate supply fulfillment timeline to sales & customer
  • Support material return processes from a customer and financial perspective
  • Report weekly on Customer Activities/Issues
  • Communicate with customer as needed to support sales

Preferred experience:

The ideal candidate has a background in supply chain, sales and/or customer operations working for a technology company. Knowledge of (supply chain) planning and product introduction is crucial.  Also key is a very strong business presence, with strong horizontal leadership skills, the ability to communicate effectively with all levels of the organization, and a commitment to meet customer satisfaction and AMD's business objectives.

Keys to success include:

  • Polished executive communication 
  • Ability to listen to the customer and articulate the customer’s needs internally within AMD
  • Motivation to sustain high-energy and complex activity levels, in-region and remotely to other regional teams on a world-wide support model.
  • Ability to accommodate flexible working hours, if needed.

Academic credentials:

  • Bachelor's or Master’s degree preferred (not required)

Location:

Austin, Texas

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Requisition Number: 79149 
Country: United States State: Texas City: Austin 
Job Function: Sales Support
  

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers. We consider candidates regardless of age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status. Please click here for more information.

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