Customer Operations Account Manager II

Location: San Jose, California, US

Company: Advanced Micro Devices

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What you do at AMD changes everything 

At AMD, we push the boundaries of what is possible.  We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. 

Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results.  It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.   If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.

AMD-AECG division develops highly flexible and adaptive processing platforms that enable rapid innovation across a variety of technologies - from the endpoint to the edge to the cloud. AMD-AECG division is the inventor of the FPGA, hardware programmable SoCs and the ACAP (Adaptive Compute Acceleration Platform), designed to deliver the most dynamic processor technology in the industry and enable the adaptable, intelligent and connected world of the future in a multitude of markets including Data Center (Compute, Storage and Networking); Wireless/5G and Wired Communications; Automotive/ADAS; Emulation & Prototyping; Aerospace & Defense; Industrial Scientific & Medical, and others. AMD-AECG's core strengths simultaneously address major industry trends including the explosion of data, heterogeneous computing after Moore's Law, and the dawn of artificial intelligence (AI).


Our global team is growing, and we are looking for bold, collaborative, and creative people to help us lead the industry transformation to build an adaptable intelligent world. We believe that by embracing diverse ideas, striving for excellence in all that we do, and working together as a unified team, we can accomplish anything. If you are an enthusiastic, innovative and an out-of-the-box thinker that enjoys challenging projects, AMD-AECG is the right place for you.



As an individual contributor the successful candidate will be responsible for data analysis and demand management in the Customer Operations organization within AMD-AECG Operations.


The key responsibilities include managing supply assurance, building strong internal and external relationships to drive process improvements and system solutions which have significant business impact. Managing supply assurance includes responsibilities such as monitoring new products for seamless transition into volume production, review and analysis of customer/distributor forecasts, prompt and on-going review customer/distributor backlog and expedite requests, working with the factory teams, and identifying action to drive improved delivery performance.


The emphasis of this role is the candidate’s ability, within the purview of Operational & Supply Chain-oriented situations, to build strong relationships, simultaneously manage a variety of situations effectively, and quickly prioritize key initiatives and can engage, influence, and arbitrate between multiple internal & external stakeholders.



  • Actively works with both internal and external stakeholders to achieve overall customer fulfillment satisfaction
  • Analyzes forecast and demand data to ensure customer supply continuity
  • Acts as the voice of the customer/distributor to internal Operations stakeholders
  • Provide support to the development, maintenance, and continuous improvement of all customer fulfillment areas, including customer forecast, program management, order management and key customer management
  • Effective attainment of key metrics (KPIs)
  • Work cross-functionally to share best practices and modify processes and policies to improve overall customer experience
  • Project manages the implementation of supply chain initiatives
  • Continuously research and remain knowledgeable on industry trends and competition


  • 3-5 years’ experience desired in Supply Chain or Operations
  • Ability to develop and execute multiple strategic priorities and approaches to meet objectives & deliver results
  • Exceptional people skills and executive presence with ability to synthesize complex issues and communicate into simple messages for peers and customers
  • Strong business acumen, written and verbal communication skills
  • Demonstrated success in collaborating with customers to resolve issues and develop solid business relationships
  • Proficiency with MS Office suite: Excel/PowerPoint


  • A bachelor’s degree, B.S. in Business or related discipline, Supply Chain/Operations/emphasis preferred


Requisition Number: 171943 
Country: United States State: California City: San Jose 
Job Function: Sales Support

Benefits offered are described here.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers. We consider candidates regardless of age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status. Please click here for more information.

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