Senior Manager North America Customer Field Support - West

Location: Austin, Texas, US

Company: Advanced Micro Devices

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What you do at AMD changes everything 
 

At AMD, we push the boundaries of what is possible.  We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. 
 

Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results.  It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.   If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.
 

Senior Manager North America Customer Field Support

 

The Role:

We are looking for our next team member to lead the technical interface for AMD’s commercial products with commercial end customers in the North America region. To lead Solutions Architects and FAEs, who will specialize in technical support for one of AMD’s commercial products, including commercial client, server, and workstation. To help AMD drive a new era of commercial computing by engaging with large North America end customers to demonstrate how AMD technology can be used to address the needs of their business. With a special focus on pre-sales and development support activity as opportunities transition from opportunity to deployment. Building confidence with key customer influencers, and overcoming technical objections will be critical for success in the role. Post-sales technical support as the account encounters technical issues. To handle technical issues that may occur, facilitate efficient processes to address, align with AMD’s OEM partner support teams, and accelerate resolutions. Accountable to the Regional and Global leaders for the Customer Field Support organization, as well as the North America commercial sales leader.

 

The Person:

Does this sound familiar? We'd love to talk!

  • Proficient in managing, optimizing, and troubleshooting common server, client, and workstation applications and workloads on hardware with priority end customers
  • Ability to handle complex problems involving multi-disciplined, cross-functional teams
  • Outstanding organizational and communication skills with a good balance of hardware, architecture and software expertise
  • A standout colleague with excellent collaborative skills
  • High-energy, results driven mentality with strong people/leadership skills.

 

Key Responsibilities:

  • Lead and develop as individuals, and as a team, a team of North America Solution Architects, growing and developing their career path through mentoring, training, and motivation
  • Develop technical relationships with target end customer accounts and OEM partners
  • Win new commercial client, server and workstation opportunities by working with OEMs and end customers by establishing technical solutions based on AMD technology
  • Work with AMD internal teams across AMD Business Units to build technical presentations and documentation to be delivered in the field
  • Be voice of the customer, improving AMD’s ability to support customers by driving feedback into AMD BU and engineering teams
  • For priority pipeline opportunities, work directly with end-customers to optimize workloads and applications on AMD-based commercial solutions
  • Deliver technical presentations and sales pitches to influence new AMD sales with customers and partners.
  • Align on top pipeline opportunities and sales priorities, to effectively lead the priorities and bandwidth of Solutions Architects on the team
  • Provide technical assistance to the team, sales personnel, OEMs, partners and the end customer in the evaluation, design and development of solutions
  • Manage resources appropriately against a documented resource plan
  • Technically qualify, prioritize and assign resources to sales opportunities
  • Translate customer business issues and requirements into technical solution opportunities/engagements that best demonstrate AMD based product offerings
  • Assist with the solution development/architectural design to meet specific customer needs
  • Analyze OEM product solutions and evaluate product performance based on customer needs
  • Keep up-to-date on relevant competitive solutions and work with internal teams to provide competitive responses where needed, and clearly articulate the technical differentiation and value proposition associated with AMD versus its competitors
  • Partner with other AMD and vendor subject matter authorities to build specific customer solutions across multiple verticals
  • Install and test solutions in-house, as required, to ensure successful deployments and evaluations
  • Be a credible subject matter authority to end customer on direct and indirect product capabilities, and provide hands-on, expert-level technical guidance to their development and software teams

 

Preferred Experience:

Broad technical understanding of client and server CPUs/APUs and workstation GPUs, platform architecture and the development process

Specialized knowledge of microprocessor architectures, commercial ecosystem environments including Operating systems (Windows, Linux), compilers, drivers, benchmarks, and targeted applications that may be used to validate client, server and workstation platforms for the following target markets:

  • Cloud and datacenter computing
  • Data management and analytics (Spark, Oracle, SAP)
  • High Performance Computing (HPL, SPEC, STREAM, OpenMP/MPI)
  • Software Defined Storage (IOMeter, IOZone, HDFS, CEPH)
  • Virtualized Desktop Interface (VDI)
  • Computer Aided Design (CAD)
  • Automotive
  • Oil & Gas
  • Media & Entertainment
  • Machine Learning and Machine Intelligence

Knowledge in one or more of the following areas: CPU and server system architecture, server benchmarks, GPU computing, and server platform enablement.

  • Proven system architecture and/or platform development experience.
  • Strong management experience in leading IT/Technology sales engineers
  • Firm understanding of platform development process from concept to production
  • Proficient in server software ecosystem in one or more areas including OS/Hypervisors, Compilers, Libraries, debug tools, development tools, workstation SW applications, and validation workloads
  • Good hands-on and proven understanding of server hardware ecosystem at the node, rack and datacenter level
  • Hands-on experience in the setup and configuration of server systems including software, networking and storage infrastructure
  • Experience with virtualization technology and hypervisor solutions
  • Demonstrated understanding of Linux and Windows based server operating systems

 

Academic Credentials:

Bachelor's or Master's Degree in a technical subject area (e.g. Engineering or Computer Science)

 

Location:

Western United States

 

 

 

#LI-KH1

Requisition Number: 130981 
Country: United States State: Texas City: Austin 
Job Function: Field Application Engineering/ Field Sup
  
Hiring Manager: Ed Morales
 

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers. We consider candidates regardless of age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status. Please click here for more information.

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