Sr. Software Customer Engineer - 80863

Location: Santa Clara, California, US

Company: Advanced Micro Devices

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What you do at AMD changes everything 

At AMD, we push the boundaries of what is possible.  We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. 

Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results.  It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.   If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.

The Role:

The candidate will be part of the RTG Customer Engineering organization working on debugging customer-reported issues and finding quick resolution by collaborating with engineering organizations.


The Person:

The ideal candidate will bring broad knowledge/experience of servers, operating systems, programming and triaging/debugging of software issues, and implementing point fixes. Such a candidate will have good verbal/written communication skills.

Primary responsibility includes triaging and debugging software issues in a complex server environment, as part of a customer engineering organization.


Key Responsibilities:

  • Develop technical relationships with enterprise customers
  • Support customers for HW/SW issues, and help maintain high customer satisfaction
  • Drive customer requirements and feedback into HW/SW engineering teams
  • Travel to customer sites to support system bring up and production line contingencies of AMD-based data-center servers, as/when required
  • Partner with HW/SW engineering teams to meet customer needs, in a timely manner


Preferred Experience:

  • BS (MS preferred) in Computer Engineering and/or Computer Science
  • 5+ years of industry experience (ideally with Server and/or Semiconductor vendors)
  • Knowledge/experience in Linux/Windows, Programming (eg, Python, C, C++), SW tools, Testing, Benchmarks, Workloads
  • Good verbal/written communication skills
  • Knowledge/experience of GPUs, Virtualization, ML, and/or HPC, is a plus


Academic Credentials:

Degree in computer science/engineering or related discipline



Santa Clara, CA




Requisition Number: 80863 
Country: United States State: California City: Santa Clara 
Job Function: Design


AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers. We consider candidates regardless of age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status. Please click here for more information.

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