Customer Quality Engineer

Location: Shanghai, Shanghai, CN

Company: Advanced Micro Devices

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What you do at AMD changes everything 


At AMD, we push the boundaries of what is possible.  We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. 


Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results.  It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.   If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.

 

THE ROLE:

  • Act as “single point of contact” for ODM customers on quality
  • Lead investigation of production quality and yield issue at ODM customers to identify possible root causes and work with AMD functional teams to drive effective correction actions & preventative measures.

 

KEY RESPONSIBILITIES:

  • Provide accurate & comprehensive data analysis to tackle integrated issues and guide AMD functional team to speed up problem solving.
  • Support PLQ to achieve #1 Quality Rankings among key customers determined by customer scorecards.
  • Drive quality-related dedicated and reactive communication.
  • Acknowledge and drive closure of RMAs, quality-related issues and customer requests
  • Work closely with ODM sites & AMD functional teams to ensure robust preventive actions are in place so there is no recurrence of issue
  • OSV (On-site-verification) deployment for major volume sites and HW/SW/FAE allocation to assure the early identification of root causes.
  • Customer Support and Internal Feedback to champion “voice of customers” on quality within AMD
  • Actively communicate feedback from your customers to AMD functional team
  • Conduct training at customer sites

 

PREFERRED EXPERIENCE:

  • Must be well-organized, self-directed, self-starter, highly motivated, proactive problem solver with the ability to get results without owning resources and possessing direct authority.
  • Experience in semiconductor manufacturing and qualification processes as well as reliability procedures, semiconductor assembly/packaging and testing.
  • Familiar and experienced with problem-solving methodologies such as 8D or PDCA.
  • Experience in statistical process control and yield analysis.

 

ACADEMIC CREDENTIALS:

  • BS/MS degree in Electronic Engineering with 5-10 years of related experience in the areas of semiconductor manufacturing, product engineering, quality engineering

 

LOCATION:

Shanghai

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Requisition Number: 76384 
Country: China State: Shanghai City: Shanghai 
Job Function: Quality

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