Sr. Manager IT

Location: Shanghai, Shanghai, CN

Company: Advanced Micro Devices

Apply now

Apply for Job


What you do at AMD changes everything 


At AMD, we push the boundaries of what is possible.  We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. 


Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results.  It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.   If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.

 

The Role:
AMD is looking for a Senior Manager IT to provide thought leadership and subject matter expertise in Customer Support and Operations with some knowledge of warehouse operations. In this role your experience in managing IT support distributed across the regions would be key.

You will also partner with various backend IT support teams and regional customers to provide the support needed for AMD’s users including engineering teams with focus on user experience to enable AMD’s tremendous growth and improve the employee productivity.

As Senior Manager-IT you will be reporting to the Director of IT, International IT, APAC region at AMD. We have competitive benefit packages and an award-winning culture. Join us!


 

The Person:

As the IT leader of On-Site Support of Greater China region you will lead a team that takes pride in delivering a premium customer experience. Your primary role involves managing a regional team of engineers and Support Techs who assist customers in providing the best IT support user experience on site.

You are known for your ability to effectively partner with multi-faceted stakeholder groups to solve problems and deliver creative, cost-effective solutions and services prioritizing end-user productivity and balancing security requirements.

Your duties will also include all aspects of people management, assisting team with understanding and prioritizing their work, managing escalations, and ensuring process compliance within the team. You will be independent, positive, self-motivated, proactive, results-oriented, and able to monitor and report on your team's performance KPIs. You are collaborative by nature and enjoy mentoring team members.

Key Responsibilities:

  • Managing a team of engineers and Support Techs in the Greater China region which includes China, Taiwan, Japan, Korea achieves business objectives around KPI attainment and operational excellence.
  • Setting team goals in alignment with Global Support objectives and assisting direct reports in the definition and attainment of individual goals.
  • Ensuring the team leverage the resources, tools, information, and processes necessary to deliver effective technical solutions to customers.
  • Delivering regular, actionable feedback on individual performance in terms of agreed upon objectives and employee development goals.
  • Managing IT business engagement with regional leaders to ensure strategic alignment and business success.
  • Managing and communicating about customer escalations for your direct reports when necessary.
  • Get involved in a hands-on capacity to help our customers be successful.
  • Advocating for customers and defining ways to continually add value to the customer experience.
  • Serving as a manager, mentor, knowledge resource, and escalation point for team, building credibility and trust within your team.
  • Response to all customer escalations that occur in your region and responding to requests from Support leaders.
  • Participating in ongoing discussions around strategic vision for the team.
  • Overviewing/leading projects when possible and as desired.

Qualifications:

  • Minimum of 8 years managing technical support professionals. Minimum 12 years of experience in a technical manager / support role.
  • Excellent experience with the Windows and Linux operating system. Certification(s) are desirable.
  • Detailed and organized, with a track record for understanding urgency and delivering quality results.
  • Strong business acumen, excellent written and verbal communication skills.
  • Excellent technical, troubleshooting, and analytical skills.
  • Ability to work with regional customers on the support and office expansion needs.
  • Ability to multi-task and perform effectively under pressure, juggling multiple time-sensitive priorities.
  • Ability to run projects with proper processes and documentation.
  • Ability to understand and escalate issues efficiently and appropriately.
  • Aptitude for negotiating firmly but fairly, demonstrating the ability to hold the line but also to be flexible.
  • Ability to work in ambiguous environments and when required can roll up the sleeves to work with team members to help design solutions.

Preferred Qualifications:

  • Ability to attract, hire and retain high-performing support professionals
  • Experience building or managing Technical Support teams.
  • Experience in supporting logistics warehouse, and manufacturing systems.
  • Experience managing data center and infrastructure support environments for large enterprises.
  • Experience with IT deployments for large office setups.

Academic Credentials:

  • BS/MS in EE, CS, or similar.


Location:

Shanghai OR Beijing.

#LI-NJ1

 

AMD is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.



Requisition Number: 177188 
Country/Region/Location: China State/Province: Shanghai City: Shanghai 
Job Function: 
Information Technology  

Apply now

Apply for Job

Share this Job