Associate Customer Support Specialist

Location: Singapore, Singapore, SG

Company: Advanced Micro Devices

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What you do at AMD changes everything 


At AMD, we push the boundaries of what is possible.  We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. 


Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results.  It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.   If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.

 

Associate Customer Support Specialist 

THE ROLE/ PERSON

As an individual contributor the successful candidate will be responsible for demand management in the Customer Operations organization within Xilinx Operations. 

The key responsibilities include managing supply assurance, building strong customer/distributor relationships, project management to drive process development and improvements, and promoting the supply chain as an advantage for Xilinx.

Managing supply assurance includes responsibilities such as monitoring new products for seamless transition into volume production, review and analysis of customer/distributor forecasts, review customer/distributor backlog and expedite requests, cross functional engagement with factory teams, and identifying actions to drive improved delivery performance.

The emphasis of this customer-facing role is the candidate’s ability, within the purview of Operational & Supply Chain-oriented situations, to build strong relationships, simultaneously manage a variety of situations effectively, quickly prioritize key initiatives, and operate independently for most assigned functions.

Support all customer operations related activities and projects as assigned.

Must have the ability to engage, influence, and arbitrate between multiple internal and external stakeholders. 

 

 

KEY RESPONSIBILITIES/JOB REQUIREMENTS:

 

  • Proficiency with MS Office suite: Excel/PowerPoint/Visio and database reporting tools (SQL, OBIEE, etc.), familiarity with Oracle/SAP is preferred
  • Ability to develop and execute multiple strategic priorities and approaches to meet objectives & deliver results.
  • Ability to work within dynamic cross-functional team environment.
  • Meticulous and able to work with minimum supervision. Diligent and willingness to work hard and smart
  • Strong business acumen, written and verbal communication skills.
  • Exceptional interpersonal skills and executive presence with ability to synthesize complex issues and communicate into simple messages for peers and customers.
  • Demonstrated success in working with customers to resolve complex issues and develop solid business relationships.
  • Demonstrated operational management experience, with track record of developing and improving organizational performance, successful project  execution and delivery. 
  • Ability to demonstrate critical and strategic thinking and execution. Able to manage internal and external messaging when handling confidential information
  • Able to demonstrate problem solving skills and work in high level of stress environment with positive mindset and able to follow up with team across the globe with different time zone,  culture and language
  • Advanced level of excel data analysis with excel formula and pivot summary into key takeaways. It is plus to have the skillset of pandas analysis, power bi and biz intelligence software knowledge.

 

PREFERRED EXPERIENCE:

  • 1-3 years experience preferred in Supply Chain or Operations
  • Fresh graduate are welcome to apply if demonstrated good knowledge and passion to learn

 

ACADEMIC CREDENTIALS:

  • A bachelor’s degree, B.S. in Business or related discipline, Supply Chain/ Operations/Analytics emphasis preferred

 

LOCATION:

Singapore


AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. EOE/MFDV

 

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Requisition Number: 176147 
Country/Region/Location: Singapore State/Province: Singapore City: Singapore 
Job Function: 
Sales Support  

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